With a commitment to unparalleled customer service, The Shower Repair Centre has developed robust recruitment and hiring processes to ensure that we only bring people onboard that meet our standards and who represent our core values, rejecting applicants with previous records of theft or fraud. We make sure to obtain the Police Record of every technician before deploying them to work to guarantee the safety and security of our clients in the strata community. This empowers us to feel confident carrying out our services to our precious clients. And suppose the strata manager feels that our technicians have done something inappropriate, like leaving their rubbish behind, our CEO will personally call them to discuss and resolve the concern, maintaining client satisfaction.
We are also dedicated to training our technicians and ensuring they follow work orders to rectify and eliminate scope creep. As we always want to provide the best experience to our strata clients, we hone our staff towards observing the practice of contacting strata straight away for immediate response and quotation approval.
We are constantly looking for ways to serve the needs of strata better, so we record every phone call, with the CEO checking on these to see where people might need upskilling. We go through the questions asked by the strata so that we can develop seamless, standard processes for the entire team to observe and follow.
If you have a project you’d like to discuss, just contact our team directly via our website or call 1300 888 806.