Frequently Asked Questions

Can you quote my shower over the phone?

Yes! Our staff will ask you a series of questions that will give us a good indication as to the condition of your particular shower. The reason we try to assess this over the phone is that literally 95% of the showers we see can be fixed on the spot at a standard cost. If the technician, “for whatever reason”,  can’t fix your shower on the day,  he will simply write you up an obligation free quotation. ( At no time will you be required to pay a call out fee. )

Will there be any other cost when your technician gets on site?

Obviously we try to assess as much as we can over the phone, however, situations can arise from time to time where we will need to seek your approval or quote on extra works to be carried out. We will always seek your approval before proceeding. 

Will your service clean the shower?

While our primary goal is to waterproof your shower,bath or balcony and not clean it, a natural by product of our service normally improves the visual appearance dramatically. This obviously depends on the age and condition of your shower or bath. (Please see our photo gallery section to view before and after photos.) We request that all items be removed from the area and that the area be clean before our service commences as we cannot wet the area whilst sealing.

How long does a standard service take?

A standard service takes anywhere from 2 to 4 hours to complete. (This depends on the condition of the actual shower or bath.)
A Balcony can take anywhere from half a day up to 3 days depending on size.

What is a standard shower?

We will assess this with you over the phone, however in general we class a standard shower as being a ceramic tiled shower thats base dimensions are roughly 1 metre x 1 metre square.

What are the main points that your warranty doesn't cover?

The most important things to let you know up front are:

  1. Our warranty does not cover plumbing issues.
  2. We do not cover against building movement.

The most important things to let you know up front are:

  1. Our warranty does not cover plumbing issues.
  2. We do not cover against the area going mouldy or sealants discolouring over time.
  3. We do not cover against building movement.
What times can I book in my shower to be fixed?

We generally have two standard booking times:

  • Between 7:30-8:30 am
  • Between 10 – 12 pm

Note:

These arrival times may vary slightly depending on our technicians previous commitments. We will SMS you the night prior to service to confirm arrival time. Please note that the arrival time of 10 – 12 pm means anytime in between these hours.

How long after the service can I start fixing the damage caused by the leakage?

We suggest 6-8 weeks. While our service stops the water going to the surrounding areas, there is usually residue water in behind the tiles that dries naturally over this period.

Can I ask your technician to do extra work while he is at my property?

We will try to work with you wherever possible to quote and do extra work on the same day,
however this will vary depending on the respective technician’s previous commitments.
(We may need to quote and book in extra works on another day.)

How long before the service can I use the shower?

We advise you to have your last shower by 9pm the night before the service. For best results we also advise that you:

  • Give the shower a light clean
  • Remove all your shampoos and cleaning products
  • Dry the area with a towel or rag
How long before I can use the shower again?
We advise you to leave the shower overnight to dry, using as normal first thing in the morning. You may also notice that there is a fine white powder left on your tiles. This is simply the residue left from the re-grouting of the walls or floor. We don’t generally wipe this at the time of service as it could upset the bonding of our SealRight solution. We suggest you wipe down the area with a dry or wet cloth.

Contractors you can trust

When you want a job done, you want it done right the first time. With our comprehensive quality control system, we here at The Shower Repair Centre are proud to be the preferred contractor to many of Australia's largest Building, Plumbing, Strata and Real Estate firms. The professionals wouldn't settle for anything less, and neither should you.

At The Shower Repair Centre we pride ourselves on offering our professional partners the highest quality of service. Our team understands the trust that you have placed in our company by recommending our services.

Fully licenced

As you would expect, all our staff and contractors are fully licenced, insured, and qualified to the highest standards of training.

Workers Compensation Insurance:
Public Liability Insurance:
Building Code:

We are proud

To be the preferred contractor to many of Australia’s largest building, plumbing, strata and real estate firms.

Housing industry association shower repair centre member
Master builders association shower repair centre member
Master plumbers association shower repair centre member
Strata Community Australia shower repair centre member

a comprehensive quality control program for leaking shower repair

Our team has quality as its central focus. With two full time quality control managers, we ensure and maintain the highest possible standards on all shower repairs. It is important to note that we are the exclusive distributors of DiamoSmart® Systems. Our leaking shower repair technicians are fully trained, and are licensed operators of this waterproofing system.
NOTE: All contractors/technicians have their own OH&S certificates.