Case Study: InterContinental Grand Stanford Hong Kong

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Did you know that the global hotel and resort industry was valued at $1.21 trillion in 2019? 

According to Statista, there were over 16.97 million hotel rooms across the globe in 2018. 

The Shower Repair Centre had the opportunity to work with one of the most legendary luxury hotels in the world, repairing all of its showers without removing any tiles through our pioneering shower repair technique called the DiamoSmart® system.

The Brief:

     

      • Located along Mody Rd in Tsim Sha Tsui, InterContinental Grand Stanford Hong Kong is one of the most prestigious hotels across the globe, featuring a collection of 572 luxury suites. 

      • The General Manager wanted to repair every leaking shower in the hotel, which is more than 600, as they have been damaging the expensive wallpaper in the bedrooms. It was commercially cheaper to fix the showers than replace the wallpapers, hence the business decision. 

      • The General Manager wanted to repair the bathrooms and retain their timeless appeal, which is inherent to Asian luxury hotels. 

      • The General Manager googled how to repair showers without removing tiles and Australian companies dominated the search results with The Shower Repair Centre on the first page, which is the pioneer of this revolutionary shower repair technique. 

      • The General Manager emailed us directly and we immediately replied with a quote. With a commitment to unparalleled customer service, I flew to Hong Kong to understand the scope of work much better.

    Our Solution:

       

        • With a strong understanding of the project requirements, I flew a team of technicians to Hong Kong along with our state-of-the-art tools and products. We initially sourced the necessary materials in Hong Kong but failed, so I made an executive decision to ship the materials from Australia to guarantee quality output. 

        • Through my previous work experience as a stonemason, we successfully applied the right strategy and approach when working with natural stones. 

        • We locked every floor down, working meticulously and relentlessly to avoid operational disruption. 

        • We meticulously contained all the work in the shower area, maintaining the cleanliness of the suite during and after task completion. 

      Our Results:

         

          • We successfully repaired more than 600 showers, restoring them all to their previous glory. 
          • The renovated bathrooms elevated every suite, generating a positive impact on overall company confidence and customer service. 

          • The client was super impressed with the results, which we delivered on-time, on-budget, and on-point. 

        If you have a project you’d like to discuss, just contact our team directly via our website or call 1300 888 806.

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        Fully Licensed and Insured

        WITH A COMPREHENSIVE QUALITY CONTROL PROGRAM

        Our team has quality as its central focus with two full time quality control managers ensuring we maintain the highest possible standards on each and every job. It is important to note that we are the exclusive distributors of DiamoSmart® Systems. Our technicians are fully trained and licensed operators of this waterproofing system.

        REGROUTING SHOWERS & TILES

        Australia's Most Awarded Company For Shower Regrout Repair And Tile Regrouting Services In Brisbane, Gold Coast, Sunshine Coast, Sydney, and Central Coast

        Regrouting Tiles And Regrouting Showers For Over 23 Years

        With over 23 years of experience and 70,000 showers repaired to date, we guarantee that every shower regrout repair we will do for our clients is nothing short of what we will do for ourselves. You can have complete confidence that we will deliver the highest level of shower and tile regrouting service that backs up your company standards.

        Australia's Most Awarded Shower Repairer

        Over 70,000 Showers Repaired

        25-Year Product Warranty

        24 Years In Business

        Pioneered and Patented the DiamoSmart® System

        Introduced and Uses SealRight SealRight™ & HydroBarrier Sealant

        SETTING NEW BENCHMARKS WITH OUR HIGH QUALITY REGROUTING SHOWER SERVICE

        There are many ways you can renovate your bathroom but if you’re looking for a quick and budget-friendly fix, regrouting tiles is the key.

        The DiamoSmart® System, copies of which are now used throughout the industry, was pioneered by our founder, Mark Studdert. Before its invention, Mark noticed that the old method of regrouting showers caused small but visible chips to the edges of tiles and diminished the lustre of the tiles’ edge. He designed a small diamond-tipped grouter that would eliminate these issues when regrouting bathroom tiles. Our team offers a Diamond Re-Grout Service where we strip off existing grout and replace it with a premium Epoxy grout, which is more resistant to stains, cracks, harsh weather conditions, chemicals, and climate changes than traditional grout. This makes it suitable for areas with high traffic and since it’s a waterproofing grout, it improves not only the bathroom’s aesthetics but also its functionality.

        Why Choose The Shower Repair Centre For Shower And Tile Regrouting

        Before Shower Repair Sydney

        BEFORE

        After Shower Repair Sydney

        AFTER

        Australia’s Most Trusted Shower Repairer

        Australia’s Most Awarded Company For Shower Regrout Repair And Tile Regrouting Services In Brisbane, Gold Coast, Sunshine Coast, Sydney, and Central Coast

        FAQ’s

        The purpose of the grout is to emanate an unblemished tile appearance, while bonding the wall junctions and the floor and wall junctions – preventing wall and floor separation.

        Grout mixtures must be selected carefully to make sure that dirt and other outside elements like mould and mildew will not seep into the tiles to avoid discoloration and possible leaks.

        There are various ways in which installation can cause cracked grout in shower:

        * If mixed with too much water concentration or additives

        * If too little adhesive is used in tiles installation

        * Cement-based grout can only handle the pressure for so long if a tile pulls away from the wall after the adhesive dries

        Fact: Grouting is the weakest link in a tile installation.

        Cracked grout in shower mainly happens due to movement between two surfaces with homes inevitably moving in tiny increments because of humidity, foundation settling, and temperature.

        Even old or damaged grout can make the most beautiful looking tiles ugly and not to mention, it can cause structural damage to your home. Thus, immediate regrouting shower service is needed.

        Regrouting showers and tiles is a quick and budget-friendly fix if mould has already grown into some parts of your bathroom. We highly recommend using epoxy over cement-based when regrouting tiles because it’s stronger, more durable, and only requires light maintenance.

        At the first sign of grout damage, you must regrout shower tiles immediately. The longer showers are left with failing grout, the higher the chance that water damage is occurring to the wall behind your tile. The area of damage does not have to incur direct water spray during baths or showers to allow water seepage. Water that sits on the surface of tiles from shower spray or heavy steam will inevitably run behind the broken areas of your grout

        Before the invention of the DiamoSmart® System, the old methods of tile regrouting caused small but visible chips to the edges of tiles and diminished the lustre of the edge of the tiles. The DiamoSmart® System eliminated this issue. Our exclusive procedure for regrouting showers is listed below:

        * Remove any mouldy or deteriorated sealants such as silicon

        * Strip the existing grout out of the walls * Strip out any damaged grout from the floor area

        * Strip out grout from around the drain

        * Prepare floor and wall junctions using our DiamoSmart® system. This system uses a diamond-tipped blade for regrouting bathroom tiles, removing the sheen from the tile edge creating a small gully in wall and floor junctions.

        * Inject our SealRight sealant into the gully so it bonds the wall junctions and the floor and wall junctions – preventing wall and floor separation.

        * Regrout bathroom walls and floor using commercial grade mould retardant grout

        * Apply silicon to the internal areas of the shower screen

        * Coat the internal shower area with our hydro barrier sealant creating an invisible glove to prevent water penetration. This sealant is painted or sprayed on the wall and floor tiles, waterproofing grout surface and beneath it. This soaks in and seals anything that is porous, such as grout lines and hairline cracks.

         

        When regrouting showers and tiles, the type of grout matters and you should know that Epoxy grout is the most superior of all. Here’s why.

        Unlike traditional grouts, Epoxy grout is made of two-part epoxy resins which are mixed with filler powder.

        What does that mean?

        Its composition makes it:

        * Waterproof
        * Nearly 100% resistant to stains
        * Highly resistant to chemicals and physical pressure
        * Doesn’t need sealing
        * Low maintenance

        These characteristics make Epoxy grout the best for regrouting shower and bathroom tiles. Its stain, crack and chemical-resistant properties make it suitable for areas with high traffic whilst its resistance to climate changes make it ideal for locations with harsh weather conditions, excessive amounts of humidity or severe cold. What’s even more interesting is that Epoxy grout’s colour remains constant throughout. The pigment of traditional grout can diminish easily during cleaning.

        Moisture and direct water contact contribute to grout deterioration over time, and eventually, the tiles will crack. This is why you should consider regrouting shower tiles every six months. This is a quick and budget-friendly fix that can restore your bathroom’s previous glow immediately.

        You should know that you need to call in a professional to do the tile regrouting for you. Even if you possess excellent handyman skills, small mistakes can lead to extensive damage to your grout and tiles. The cost to regrout shower is expensive and if the grout is not installed correctly, moisture can seep into small holes, causing mould and mildew growth, and may cause you to call for a regrout service earlier than expected.

        Cement-based grout is actually the weakest link in tile installation because of its many drawbacks with the major being its porous nature. Its pores allow dirt and other outside elements to find their way into the grout, causing staining and allowing mould and grime to embed themselves into the grout, which requires an urgent regrouting shower service.

        The best way to prevent grout from cracking is by using Epoxy grout which is strong, durable and requires light maintenance. Whilst it costs higher than cement-based grout, it lasts much longer, negating the cost to regrout shower.