Did you know that the global hotel and resort industry was valued at $1.21 trillion in 2019?
According to Statista, there were over 16.97 million hotel rooms across the globe in 2018.
The Shower Repair Centre had the opportunity to work with one of the most legendary luxury hotels in the world, repairing all of its showers without removing any tiles through our pioneering shower repair technique called the DiamoSmart® system.
The Brief:
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- Located along Mody Rd in Tsim Sha Tsui, InterContinental Grand Stanford Hong Kong is one of the most prestigious hotels across the globe, featuring a collection of 572 luxury suites.
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- The General Manager wanted to repair every leaking shower in the hotel, which is more than 600, as they have been damaging the expensive wallpaper in the bedrooms. It was commercially cheaper to fix the showers than replace the wallpapers, hence the business decision.
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- The General Manager wanted to repair the bathrooms and retain their timeless appeal, which is inherent to Asian luxury hotels.
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- The General Manager googled how to repair showers without removing tiles and Australian companies dominated the search results with The Shower Repair Centre on the first page, which is the pioneer of this revolutionary shower repair technique.
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- The General Manager emailed us directly and we immediately replied with a quote. With a commitment to unparalleled customer service, I flew to Hong Kong to understand the scope of work much better.
Our Solution:
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- With a strong understanding of the project requirements, I flew a team of technicians to Hong Kong along with our state-of-the-art tools and products. We initially sourced the necessary materials in Hong Kong but failed, so I made an executive decision to ship the materials from Australia to guarantee quality output.
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- Through my previous work experience as a stonemason, we successfully applied the right strategy and approach when working with natural stones.
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- We locked every floor down, working meticulously and relentlessly to avoid operational disruption.
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- We meticulously contained all the work in the shower area, maintaining the cleanliness of the suite during and after task completion.
Our Results:
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- We successfully repaired more than 600 showers, restoring them all to their previous glory.
- The renovated bathrooms elevated every suite, generating a positive impact on overall company confidence and customer service.
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- The client was super impressed with the results, which we delivered on-time, on-budget, and on-point.
If you have a project you’d like to discuss, just contact our team directly via our website or call 1300 888 806.